Privacy Policy

Privacy Policy

Who we are

Our website URL is: www.stelasecurity.co.uk and is operated by Stela Security Solutions Ltd, a company incorporated in England and Wales with company number 14440505. Our registered office is Basepoint Business Centre, Unit 74, Harts Farm Way, Havant, Hampshire, PO9 1HS.

For any privacy-related concerns, you can contact us at info@stelasecurity.co.uk.

What personal data we collect and why we collect it

We collect various types of personal data, including:

  • Name, email address, and contact information: Collected when you purchase a course, subscribe to our newsletter, or submit a query via the contact form.
  • Billing information: Collected during course purchases for processing payments.
  • Technical data: Including your IP address, browser type, and usage data collected via cookies and analytics to improve our website’s performance.
  • Course access and progress data: When you access your courses through TalentLMS, we track your progress to ensure delivery of services.
  • Consent-based data: We collect your consent when you opt in to receive newsletters or marketing information.

We collect this data to:

  • Process transactions and provide access to online courses.
  • Respond to inquiries and offer customer support.
  • Improve user experience and site functionality.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included, as visitors can download and extract any location data from images on the website.

Contact forms

We use a contact form plugin to allow visitors to contact us. When you submit a form, we collect your name, email address, and the contents of your message. These details are used solely for responding to your inquiry and are not used for marketing unless you’ve opted into our newsletter. Contact form submissions are kept for six months for customer service purposes.

Cookies

Our website uses cookies to:

  • Keep you logged in while accessing your courses.
  • Track usage patterns via Google Analytics to improve site performance.

If you leave a comment, you may opt-in to saving your name, email, and website in cookies. These are for your convenience and will last for one year.

Analytics

We use Google Analytics to collect anonymized data on how visitors use our site. This data helps us improve the site’s functionality and performance. Users can opt out of Google Analytics tracking using the Google Analytics opt-out browser add-on.

Who we share your data with

We share data with the following third-party service providers:

How long we retain your data

  • Contact form entries: 6 months.
  • Analytics data: 12 months.
  • Course purchase and transaction records: 10 years to comply with legal and tax obligations.
  • Course access data: Retained for 12 months after the completion of the course.

What rights you have over your data

You have the right to:

  • Access your data.
  • Correct any incorrect or outdated data.
  • Request deletion of your data (subject to legal requirements).
  • Withdraw consent for marketing emails.

To exercise these rights, please contact info@stelasecurity.co.uk.

Where your data is sent

Data collected on this website may be processed outside the European Union, for example by TalentLMS or payment processors. We ensure that any data transferred outside the EU is protected to the same standards as within the EU by using standard contractual clauses and other safeguards.

Contact information

For privacy-specific concerns, please contact us at info@stelasecurity.co.uk.

Additional information

How we protect your data

We protect your data through:

  • Encryption of sensitive data during transactions.
  • Two-factor authentication for account access.
  • Regular staff training on data protection.

What data breach procedures we have in place

In case of a data breach, we will:

  • Notify affected users within 72 hours.
  • Report the breach to relevant authorities.
  • Take steps to prevent future breaches.

What third parties we receive data from

We may receive data from TalentLMS concerning your course progress to provide better support and ensure your access to educational content.

What automated decision making and/or profiling we do with user data

We do not perform automated decision-making or profiling with your data.

Industry regulatory disclosure requirements

We comply with UK and EU regulations regarding data privacy, including the GDPR and Data Protection Act 2018.